How To Download and Install Arellia
Software
Arellia solutions for the Altiris 6 and 7 environment are
installed via the solution center in your Altiris
console. If you do not already have Altiris
Notification Server installed you can register and
download Notification Server from the Symantec site.
Once you have Notification Server for Altiris 6 or 7
installed you can install Local Security Solution and
Application Control Solution.
- NS 7 - We have published our own Solution Center product
listing which is easy to use. Simply follow the instructions
posted in the Arellia KB, here.
- NS 6 - You will see Local Security Solution and Application
Control Solution as solutions that can be installed when you open
the standard Solution Center page in the NS 6 console.
Where to Go For Support for Arellia
Software
- If you purchased Local Security Solution or Application Control
with a Symantec/Altiris named part number and you are still using
version 6.x then you receive your support directly from
Symantec.
- If you have purchased the the software with an Arellia named
part number or when you update to version 7.x of one of our
solutions then you will receive your support from Arellia.
To receive support please register with our Support Portal.
The link is located on the sidebar "Create and Track Arellia
Support Tickets". Also here is a link [please
save as a .docx not a .zip file] with instructions on how to
register. You just need (or can create) a Windows Live
ID.
Please note that when you purchase the software there are
standard and extended versions of support that you can receive.
Arellia support policies are the same that you have with
Symantec in terms of hours of support.
Arellia Support Portal
Visit our online wiki at http://portal.arellia.com/wiki
To register incidents and track incident status to go http://portal.arellia.com/issues
